Frequently Asked Questions

Our courses are designed for specific year levels (Year 1-2, 3-4, 5-6). We recommend choosing the course that matches your child's current school year. However, if you're unsure, book a FREE trial lesson and our teachers will assess your child and provide recommendations.

The free trial is a full class experience where your child joins a small group (4-6 students) for a complete lesson. They'll participate in all activities, and you'll see our teaching style firsthand. After the trial, our teacher will provide feedback and answer any questions you have.

If you're happy after the trial, simply complete the enrollment form on our website or contact us directly. We'll reserve a spot in your preferred class time and send you payment details and access information.

Each class runs for 60 minutes (1 hour). This gives enough time for engaging activities, reading/writing practice, and individual attention without overwhelming young learners.

We keep our classes small with only 4-6 students per group. This ensures every child gets individual attention, opportunities to participate, and personalized feedback from the teacher.

If your child will miss a class, please request a recording at least 24 hours in advance. Recordings are available for 7 days only - access expires after this period. Please note that make-up classes are not offered, so we encourage regular attendance.

Yes! Subject to availability, you can request to switch to a different time slot. Contact us and we'll do our best to accommodate your schedule.

Term lengths vary by course, typically ranging from 8-10 weeks. We generally follow the Australian school term calendar with breaks aligned to school holidays. Please check the specific course details for exact duration.

You'll need: (1) A computer, laptop, or tablet with a stable internet connection, (2) A webcam and microphone (built-in is fine), (3) A quiet space for your child to learn. We use Zoom for classes - we'll send you detailed setup instructions upon enrollment.

Classes are conducted live via Zoom in real-time. Students can see and interact with their teacher and classmates, participate in activities, share their work, and receive immediate feedback. It's highly interactive and engaging!

For younger students (Year 1-2), we recommend a parent be nearby for technical support. Older students (Year 3-6) are usually fine to participate independently, though you're always welcome to observe.

Our teachers are experienced with online learning and can help troubleshoot basic issues. If your child can't attend due to technical problems, they can watch the recording and we'll follow up to ensure they don't fall behind.

Just basic stationery: notebook, pencils, colors/markers, and occasionally printed worksheets (we'll provide these digitally for you to print). All reading materials and learning resources are provided digitally through our platform.

Teachers provide ongoing formative assessment through class participation, completed work, and observation. Parents receive detailed progress reports mid-term and end-of-term, plus informal updates as needed.

Yes, light homework is assigned to reinforce learning. Typically 15-30 minutes per week depending on the year level. It's designed to be manageable and engaging, not overwhelming.

Absolutely! Our curriculum is designed by qualified Australian teachers and aligns with the Australian Curriculum for English. We focus on the key literacy skills appropriate for each year level.

Pricing varies depending on the course and year level. Course lengths and term durations also vary by program. All materials are included. Please contact us for specific pricing and course duration information.

We accept bank transfer, credit card, and PayPal. Payment is due before the start of each term. We also offer sibling discounts - contact us for details!

Refunds are provided on a pro-rata basis depending on individual circumstances (such as ongoing illness or relocation). Please note that refunds are not available for change of mind. Please see our Terms & Conditions for full details or contact us to discuss your situation.

No hidden fees! The term fee covers all classes, materials, and access to recordings. The only additional cost might be printing occasional worksheets at home.

Yes! All our teachers hold teaching qualifications (B.Ed, M.Ed, or equivalent) and have current Working with Children Checks. They're experienced primary educators with specialized training in literacy instruction.

Teachers are assigned based on the class time you choose. However, if you have specific preferences or requirements, please let us know and we'll do our best to accommodate.

Teachers are available via email for questions and updates. We also schedule parent-teacher conferences mid-term and end-of-term. For urgent matters, you can contact our office and we'll arrange a callback.